Dépil Care® Protect: maintenance and after-sales support for Laser Pro 4 devices
Purchasing a professional laser hair removal device is a significant investment for a beauty institute, aesthetic centre or specialised practice. With Dépil Care® Protect, Dépil Beauté offers several levels of protection, preventive servicing and technical support designed exclusively for eligible equipment in the Laser Pro 4 range distributed by Dépil Beauté.
Depending on the plan selected, the programme may include handpiece protection, priority technical support, scheduled maintenance, checks of selected technical functions and, under the relevant plan, the possible temporary loan of a compatible handpiece.
Each plan corresponds to a different level of follow-up. The most suitable option depends on the model, frequency of use, technical condition and the importance of laser hair removal within your business activity.
Dépil Beauté supports eligible professionals in Belgium, metropolitan France and Luxembourg, subject to eligibility requirements, logistics capacity and the applicable intervention conditions.
Information notice: the information on this page provides a general overview of the services. Only the accepted quotation, signed agreement and applicable contractual terms determine the exact services, limits, exclusions and conditions of coverage.
What is Dépil Care® Protect?
Dépil Care® Protect is a professional service programme focused on protection, servicing and after-sales support for eligible Laser Pro 4 devices distributed by Dépil Beauté.
The programme does not automatically apply to equipment from other brands, devices supplied by another distributor or systems that do not meet the defined eligibility requirements.
Depending on the subscribed plan and applicable terms, services may include:
- handpiece protection,
- support and priority after-sales handling,
- initial technical diagnosis,
- administrative case management,
- six-monthly maintenance,
- performance and cooling-system checks,
- replacement of demineralised water,
- cleaning of the relevant hydraulic circuit,
- in-depth annual maintenance,
- recalibration of selected parameters,
- power output checks,
- a technical audit and report,
- a discount on selected Dépil Beauté® consumables,
- the possible loan of a compatible handpiece,
- VIP support according to the terms of the agreement,
- access to selected Dépil Beauté Academy resources,
- marketing support according to available materials.
The exact scope depends on the selected plan, device model, technical condition, service history and the contractual terms in force at the time of subscription.
Why is regular servicing important for professional laser equipment?
A laser system used on a daily basis is exposed to technical demands linked to treatment volume, demineralised-water quality, cooling cycles and repeated use of the handpiece.
Periodic preventive maintenance can help to:
- check the general operation of the equipment,
- identify technical irregularities earlier,
- monitor the stability of optical performance,
- inspect the liquid-cooling system,
- clean the hydraulic circuit,
- check the consistency of emission settings,
- maintain a documented intervention history,
- reduce the risk of prolonged equipment downtime.
Preventive maintenance does not guarantee that breakdowns will never occur or that the equipment will remain continuously operational. It does not replace daily checks, routine cleaning or strict compliance with the user manual.
The four Dépil Care® Protect plans
The programme is available in four service levels:
- Essential,
- Advanced,
- Business,
- Elite.
Each level is designed for a different combination of protection, preventive follow-up and technical support. The services actually included are exclusively those listed in the accepted quotation and the agreement attached to the selected plan.
Dépil Care® Protect Essential
Essential provides the first level of protection and technical support. Subject to the applicable terms, it may include:
- handpiece protection,
- support and priority after-sales handling,
- initial diagnosis,
- administrative management of the service file.
This plan is suited to establishments that want priority access to technical support and an initial level of protection for their equipment. The exact scope of handpiece protection, exclusions and limits is defined in the agreement.
Dépil Care® Protect Advanced
Advanced includes the Essential services and adds scheduled preventive follow-up.
Subject to the applicable terms, it may include:
- handpiece protection,
- support and priority after-sales handling,
- diagnosis and administrative case management,
- six-monthly maintenance,
- checks of selected performance indicators,
- inspection of the cooling system,
- replacement of demineralised water,
- cleaning of the relevant circuit.
This level is intended for institutes that use their equipment regularly and want technical servicing at planned intervals.
Dépil Care® Protect Business
Business provides more extensive technical servicing and precision checks.
Subject to the applicable terms, it may include:
- all services included in Advanced,
- in-depth annual maintenance,
- recalibration of selected parameters,
- actual power output checks,
- a technical audit with a detailed report,
- a 10% discount on selected eligible Dépil Beauté® consumables.
This plan is particularly relevant for aesthetic centres where laser hair removal represents a major part of the business. The 10% discount applies only to eligible consumables.
Dépil Care® Protect Elite
Elite is the highest level of support and priority within Dépil Care® Protect. Subject to the applicable terms, it may include:
- all services included in Business,
- the possible loan of a compatible handpiece,
- VIP support seven days a week,
- access to selected Dépil Beauté Academy content or training resources,
- marketing support according to the materials available.
This plan is designed for organisations seeking the most extensive level of service continuity support. Temporary equipment loans and extended support remain subject to technical and logistical availability.
Comparison of Dépil Care® Protect plans
The table below provides a concise comparison of services that may be included depending on the selected plan.
| Service | Essential | Advanced | Business | Elite |
|---|---|---|---|---|
| Handpiece protection | Included | Included | Included | Included |
| Support and priority after-sales service | Included | Included | Included | Included |
| Diagnostics and administrative case management | Included | Included | Included | Included |
| Six-monthly maintenance | — | Included | Included | Included |
| Performance and cooling-system checks | — | Included | Included | Included |
| Demineralised water replacement and circuit cleaning | — | Included | Included | Included |
| In-depth annual maintenance | — | — | Included | Included |
| Recalibration and power output check | — | — | Included | Included |
| Technical audit and detailed report | — | — | Included | Included |
| Discount on eligible Dépil Beauté® consumables | — | — | 10% | 10% |
| Possible loan of a compatible handpiece* | — | — | — | Included |
| VIP support 7 days a week* | — | — | — | Included |
| Dépil Beauté Academy and marketing support* | — | — | — | Included |
Legend:
Included: service included in the plan subject to the contractual terms.
—: service not included.
10%: discount applicable to eligible consumables.
*: service subject to diagnosis, device eligibility, logistical availability and geographical limitations.
This table is a summary only and does not replace the quotation or signed agreement. Services are reserved for eligible Laser Pro 4 devices distributed by Dépil Beauté.
Which Dépil Care® Protect plan should you choose?
Not sure whether Essential, Advanced, Business or Elite is the right option? The choice depends on the model, its age, weekly treatment volume and the level of technical follow-up your business requires.
The Dépil Beauté team can review your situation and guide you towards the most appropriate plan, subject to device eligibility.
What can professional laser maintenance include?
The content of each intervention depends on the plan, device model and operations specified in your agreement. The actions described below are not automatically performed during every visit.
Performance checks
Performance checks help assess the general stability of the emission system and identify possible technical drift. The checks performed depend on the model, overall condition, reported symptoms and the relevant technical procedures. They do not guarantee the absence of future failures.
Cooling-system inspection
Thermal regulation contributes to treatment comfort and helps protect internal components. Inspection may cover temperature stability, fluid circulation and potential obstructions. Any reduction in cooling performance should be reported promptly to reduce the risk of handpiece damage.
Demineralised water replacement and circuit maintenance
Depending on the servicing schedule and plan selected, maintenance may include replacement of demineralised water, flushing of the hydraulic circuit and visual inspection of hoses and connectors to identify potential leakage risks.
Recalibration and power output checks
Under the Business and Elite plans, technicians may carry out power output measurements to compare actual output with the expected operating parameters. Where technically appropriate and feasible, selected parameters may be recalibrated.
Technical audit and service report
Following relevant Business and Elite servicing, a written report may be provided to the manager. It can record the checks performed, observed condition, any parts replaced and recommendations for operation or follow-up.
Handpiece protection
The handpiece is a central component of a professional hair-removal system and requires careful handling, cleaning and storage in accordance with the applicable instructions.
Handpiece protection is included in all four plans: Essential, Advanced, Business and Elite. However, protection does not constitute unlimited cover or all-risk insurance.
Exclusions and conditions may apply, particularly in cases involving:
- mechanical impact or drops,
- handling errors or misuse,
- inappropriate cleaning products,
- unauthorised technical intervention by a third party,
- clear lack of maintenance or normal wear.
Only the clauses in the agreement determine the exact scope of coverage.
Support and priority after-sales service
Each plan provides priority handling of eligible support requests by the Dépil Beauté technical service.
When contacting the team, you may be asked to provide:
- the exact device model and serial number,
- the commissioning date and installation address,
- a precise description of the issue, including error codes, photos or videos where relevant.
This initial assessment helps direct the diagnosis. Priority after-sales support means faster case handling compared with non-contract requests, but it does not constitute a commitment to immediate on-site intervention or instant resolution.
Remote assistance for connected models
The Laser Pro 4 Precision AI and Laser Pro 4 Precision AI Fusion include remote diagnostic capabilities.
Where the situation allows, technicians may be able to:
- review error logs remotely,
- assist with settings and configuration,
- check selected modules remotely.
If the issue is hardware-related, such as a defective internal component, circuit leak or handpiece damage, physical intervention or return to a specialised workshop may still be necessary.
Supporting business continuity
Downtime of a professional laser device can disrupt appointments and day-to-day business organisation. Dépil Care® Protect is designed to provide a structured support process and, under the Elite plan, the possible temporary loan of a compatible handpiece.
Actual handling times depend on the complexity of the issue, spare-part availability, transport constraints and the location of the establishment in Belgium, metropolitan France or Luxembourg.
Possible handpiece loan with the Elite plan
Under Elite, a temporary compatible handpiece may be made available to help maintain laser hair removal services while the original equipment is unavailable.
This service remains subject to:
- validation of the diagnosis by the technical service,
- device eligibility,
- immediate availability of a compatible module,
- compliance with shipping and return procedures.
A temporary loan must not be considered a permanent replacement of the equipment.
VIP support seven days a week
The Elite plan includes an extended contact channel available seven days a week according to the agreement. It allows support requests to be registered outside standard opening hours.
This does not guarantee an on-site technician visit or shipment of spare parts during weekends or public holidays.
Dépil Beauté Academy and marketing support
Elite subscribers may receive privileged access to selected Dépil Beauté Academy resources and communication materials.
This support may help teams to:
- develop technical knowledge,
- present their services more clearly to clients,
- use available visual communication materials.
Access to these resources does not constitute a guarantee of commercial results or increased turnover.
Which devices are eligible?
Dépil Care® Protect is reserved exclusively for eligible equipment in the Laser Pro 4 range distributed by Dépil Beauté:
- Laser Pro 4 Portable,
- Laser Pro 4 Mobile,
- Laser Pro 4 Precision AI,
- Laser Pro 4 Precision AI Fusion.
The following are excluded:
- devices from other brands or product ranges,
- equipment purchased from another distributor,
- equipment modified by an unauthorised third party,
- devices with an unresolved pre-existing fault.
Dépil Beauté may carry out a prior technical assessment before approving a new subscription.
Service area
Dépil Beauté provides technical follow-up for eligible establishments in:
- Belgium – Wallonia, Brussels and Flanders,
- metropolitan France, excluding overseas territories,
- the Grand Duchy of Luxembourg.
Intervention times, transport costs and on-site service arrangements may vary according to the exact location of the establishment.
Summary of the Dépil Care® Protect plans
- Essential: priority after-sales access and handpiece protection,
- Advanced: Essential plus six-monthly preventive servicing and cooling-system maintenance,
- Business: Advanced plus in-depth annual maintenance, power output checks, technical audit and eligible consumable discounts,
- Elite: Business plus possible handpiece loan, extended VIP support and selected Academy and marketing resources.
FAQ: frequently asked questions about Dépil Care® Protect
Would you like to understand how Dépil Care® Protect works, compare the four plans or check whether your equipment may be eligible? The answers below cover the most common questions.
Dépil Care® Protect is a maintenance, equipment-protection and after-sales support programme reserved for eligible Laser Pro 4 devices distributed by Dépil Beauté. It is available in four plans: Essential, Advanced, Business and Elite.
No. The service is exclusively intended for eligible Laser Pro 4 models distributed by Dépil Beauté after review of the device and its service file.
Essential provides priority access to after-sales support and handpiece protection. Advanced adds six-monthly preventive maintenance. Business adds in-depth annual maintenance, a technical audit and power output checks. Elite adds the possible loan of a compatible handpiece, extended VIP support and access to selected Dépil Beauté Academy resources.
No. Essential does not include scheduled preventive maintenance visits. Preventive servicing starts with the Advanced plan.
Handpiece protection is included in all four plans, subject to the contractual terms, usage requirements, exclusions and applicable limits.
No. A temporary compatible handpiece may be provided only under the Elite plan, subject to prior diagnosis, device eligibility, availability and logistical feasibility.
The service is available to eligible professionals in Belgium, metropolitan France and Luxembourg, subject to the applicable logistical and service conditions.
No. The standard France service area is limited to metropolitan France. Requests outside continental France require a specific assessment.
No. Dépil Care® Protect is a separate service and maintenance agreement and does not replace the legal or commercial warranty of the device.
No. Preventive maintenance can help reduce the risk of certain technical issues but cannot eliminate all possible failures or guarantee uninterrupted operation.
Yes, a later subscription may be possible, subject to a prior technical inspection confirming the condition and eligibility of the device.
Send us the exact Laser Pro 4 model, serial number, commissioning date and professional installation address through the Dépil Beauté professional information request form.
Protect your Laser Pro 4 with the right level of support
Do you use a Laser Pro 4 Portable, Mobile, Precision AI or Precision AI Fusion? Our team can help you identify the most appropriate plan for your establishment, subject to device eligibility and the applicable contractual conditions.
Contact the Dépil Beauté technical team
To check the eligibility of your equipment or request a detailed quotation, please provide:
• Name and contact details of your establishment,
• Exact equipment model and serial number,
• Commissioning date and installation address,
• Preferred plan: Essential, Advanced, Business or Elite.
Legal notice: the information on this page is provided for general information and may be amended. Only the conditions stated in the accepted quotation and signed agreement are binding. Dépil Care® Protect is a service reserved for eligible Laser Pro 4 devices distributed by Dépil Beauté in Belgium, metropolitan France and Luxembourg.