Article 1 – Seller / Service Provider identity and scope of application
1.1. These general terms and conditions (the “GTC”) govern any offer, sale, supply of products, rental/making available of devices, and services (including training) offered under the trade name “Dépil Beauté” via the website https://depilbeaute.be (the “Website”), as well as any transaction carried out outside the Website (quotation, e-mail, store, telephone).
1.2. The seller / service provider is: Dépil Beauté SRL, registered office: Rue du Commerce 3, 1420 Braine-l’Alleud, Belgium, VAT: BE 0784 680 510, CBE: 0784.680.510, phone: +32 483 387 686, e-mail: info@depilbeaute.be (hereinafter the “Seller”, the “Service Provider” or “Dépil Beauté”).
1.3. The GTC apply exclusively to customers acting for professional purposes (B2B): institutes, aesthetic centers, wellness centers, spas, aesthetic practices/centers, companies, self-employed professionals (the “Customer”). By placing an order / signing a quotation / registering for training / signing a rental agreement, the Customer acknowledges acting within the scope of its professional activity.
1.4. Consumer withdrawal/right of cancellation rules do not apply to B2B transactions.
1.5. The GTC prevail over any Customer terms, unless expressly accepted in writing by Dépil Beauté. Any derogation is valid only if confirmed in writing by Dépil Beauté.

Article 2 – Enforceability, acceptance and evidence
2.1. The GTC are made available on the Website and may be provided upon simple request. The Customer acknowledges having been able to consult and store them on a durable medium.
2.2. Orders via the Website: validation of the order constitutes full and unconditional acceptance of the GTC. The Customer acknowledges that, prior to finalizing the order, it had access to the GTC and was able to consult and store them on a durable medium. Acceptance via the dedicated checkbox provides additional proof of such acceptance.
2.3. Orders outside the Website (quotation / purchase order / e-mail): signing a quotation/purchase order or written acceptance (including by e-mail) referring to the GTC constitutes acceptance of the GTC.
2.4. Electronic communications, order confirmations, accepted quotations, invoices and Dépil Beauté’s computerized records constitute means of proof between the parties.

Article 3 – Offers, information and availability
3.1. Descriptions, technical sheets, compatibilities, lead times and visuals published on the Website and/or provided by Dépil Beauté are communicated in good faith. Visuals are illustrative and may show accessories/options not included, unless expressly stated otherwise.
3.2. Offers are valid while stocks last and may be modified or withdrawn at any time. If an item becomes unavailable after ordering, Dépil Beauté will inform the Customer and propose, as applicable, an equivalent replacement, a postponement, or cancellation of the sale of the unavailable item with reimbursement of amounts paid for that item.
3.3. In the event of a manifest error (price, sheet, availability), Dépil Beauté may correct the error and contact the Customer before performance. The Customer retains the right to cancel the affected order if the correction modifies an essential element.

Article 4 – Prices (excl. VAT) and intra-Community VAT
4.1. Prices displayed on the Website are in euros and are exclusive of VAT. Any additional costs (delivery, installation, commissioning, training, options, consumables, administrative) are communicated before order validation or in the quotation.
4.2. Dépil Beauté may change its prices at any time. The applicable price is the one confirmed at the time of ordering (order confirmation) or the one in the accepted quotation, unless there is a manifest error.
4.3. Sales outside Belgium (European Union) – verification of intra-Community VAT number: for any sale to a Customer established in another EU Member State, the Customer must provide a valid intra-Community VAT number at the time of ordering. Dépil Beauté reserves the right to verify the validity of that number and to (a) suspend performance until a valid number is received and/or (b) refuse the sale if verification is impossible and/or (c) charge the applicable Belgian VAT if the number provided is invalid, not provided, or if the exemption conditions are not met. The Customer guarantees the accuracy of the information provided and bears all consequences (including tax-related) of an incorrect or invalid number.
4.4. “On request” items (quotation) do not constitute a firm offer: the contract is formed only after the Customer accepts the quotation and Dépil Beauté confirms in writing.

Article 5 – Order and formation of the contract (sale)
5.1. The Customer places an order via the Website or in writing (e-mail/quotation). The Customer is responsible for the information provided (contact details, delivery address, VAT/CBE number, e-mail, etc.).
5.2. The contract is formed when Dépil Beauté confirms the order by e-mail (the “Order Confirmation”) or confirms acceptance of a quotation.
5.3. Dépil Beauté may refuse an order for a legitimate reason, in particular in the event of incomplete information, suspicion of fraud, prior payment incidents, logistical impossibility, or manifest error.
5.4. Dépil Beauté may request supporting documents confirming the Customer’s professional status (VAT/CBE number, etc.) and suspend performance until received.

Article 6 – Payment (sales and services)
6.1. Accepted payment methods may include, depending on the Website and/or the quotation: card (Visa/Mastercard), Bancontact, bank transfer, and any other method explicitly offered at the time of ordering.
6.2. Unless otherwise agreed in writing: orders via the Website: payment upon ordering; orders by quotation: payment according to the quotation terms (deposit/balance, due dates).
6.3. Any amount paid may be considered a deposit in accordance with the terms set out in the quotation/purchase order.

Article 7 – Delivery, collection, lead times and transfer of risk
7.1. Delivery terms (zones, fees, possible installation/commissioning options) are specified before ordering or in the quotation.
7.2. Announced lead times are indicative, unless a firm deadline is committed to in writing. A reasonable delay does not entitle the Customer to compensation or cancellation, except in case of gross misconduct by Dépil Beauté or written agreement to the contrary.
7.3. Transfer of risk: if Dépil Beauté arranges transport, the risk of loss/damage transfers to the Customer upon delivery (physical handover); if the Customer appoints its own carrier, the risk transfers to the Customer upon collection by the Customer’s carrier.
7.4. Collection: possible by appointment at Dépil Beauté’s address, subject to availability.

Article 8 – Receipt, inspection, reservations and complaints (sale)
8.1. Upon receipt/collection, the Customer must immediately check the condition of the parcels and apparent conformity (quantities, references).
8.2. Transport damage: the Customer must (i) record precise reservations on the carrier’s document, (ii) take photos, (iii) notify Dépil Beauté by e-mail within 48 business hours following delivery.
8.3. Non-conformity or apparent defect (excluding transport): written notification to Dépil Beauté within 3 business days following receipt, with description and useful evidence (photos/video, invoice no.).
8.4. Hidden defect: written notification within a reasonable time after discovery. The Customer must stop using the product if continued use worsens the damage.
8.5. Failing notification within the above deadlines, delivery is deemed accepted for apparent defects and transport damage.

Article 9 – Returns (B2B)
9.1. No return is accepted without Dépil Beauté’s prior written approval and a return number/file (RMA).
9.2. Except for a recognized defect covered by warranty, “commercial” returns may be refused, in particular for consumables, hygiene products, opened/unsealed products, products put into service, incomplete products, customized products. Dépil Beauté may apply restocking and/or refurbishment fees.
9.3. Return costs and risks are borne by the Customer, unless the defect is recognized and covered by warranty.

Article 10 – Professional training (B2B)
10.1. Registration and confirmation: registration is made via the registration form provided by Dépil Beauté (on the Website or sent by e-mail). Sending the form constitutes a registration request and does not constitute final confirmation. Registration is confirmed only after (a) validation by Dépil Beauté (availability, possible prerequisites) and (b) receipt of payment under the communicated terms (full payment or deposit). A confirmation (date/place/times) is then sent by e-mail. If payment is not received within the communicated deadline, Dépil Beauté reserves the right to cancel the seat reservation without compensation.
10.2. Pricing and invoicing: training prices are those indicated on the Website and/or in the quotation. Unless otherwise stated, the Customer’s travel, accommodation and meal expenses are at the Customer’s expense.
10.3. Cancellation / rescheduling by the Customer: cancellation/rescheduling > 15 calendar days before the date: one reschedule free of charge or credit note; between 15 and 7 days: administrative fee of 30% of the price; < 7 days or absence (“no-show”): 100% of the price due. Replacing the participant with another staff member is allowed free of charge, provided Dépil Beauté is informed before the training.
10.4. Modification / cancellation by Dépil Beauté: Dépil Beauté may change a date, venue or trainer for organizational reasons. In case of cancellation by Dépil Beauté, the Customer may choose rescheduling or reimbursement of amounts paid for the cancelled session, excluding any other compensation.
10.5. Prerequisites, conduct, safety: the Customer undertakes to comply with prerequisites and safety instructions. Dépil Beauté may exclude a participant for dangerous/inappropriate behavior or non-compliance with instructions, without refund.
10.6. Certification / attendance certificate: where an attendance certificate/certification is planned, it is issued subject to actual attendance, participation and, where applicable, passing assessments/practice. Dépil Beauté is bound by an obligation of means in the transmission of skills.
10.7. Intellectual property: the materials, contents, protocols and documents provided remain the property of Dépil Beauté and/or its partners. Any reproduction, distribution, resale or use for training third parties is prohibited without written agreement.

Article 11 – Rental / making available of devices (B2B)
11.1. Scope: where the Customer enters into a rental/making-available arrangement for a device, the applicable terms are those of the signed rental agreement. This article supplements that agreement and applies in the absence of contrary provisions in the agreement.
11.2. Purpose – professional use: devices made available are intended exclusively for professional use in the context of non-medical aesthetic acts. The Customer undertakes to use the device in accordance with the manuals, protocols and recommendations provided.
11.3. Declared installation address – relocation prohibited: the device is assigned to a declared installation address (specified in the agreement). Any relocation, lending, sub-rental, assignment, or making available to a third party is prohibited without Dépil Beauté’s prior written authorization.
11.4. Financial terms – security deposit: rents, security deposits and payment terms are defined in the rental agreement. The deposit may be retained in whole or in part in case of amounts due, damage, missing accessories, refurbishment costs, or non-compliant return packaging.
11.4.1. Rent due date: unless otherwise stated in the rental agreement, the monthly rent is payable in advance, at the beginning of each rental month, no later than the first (1st) business day of the relevant month. Any started month is due.
11.5. Consumables and accessories (exclusivity): the Customer undertakes to use exclusively consumables and accessories purchased from Dépil Beauté for the use of the rented device. Any use of consumables/accessories not purchased from Dépil Beauté (or not authorized in writing) is prohibited and results automatically in: (a) billing the Customer for any breakdown, damage, miscalibration, overconsumption, performance loss or technical intervention resulting therefrom; (b) exclusion of any coverage under a possible commercial warranty or goodwill gesture; (c) the possibility for Dépil Beauté, in case of risk to safety or integrity of the device, to suspend the making available until compliance is restored.
11.6. Mandatory training: where provided in the agreement or required by Dépil Beauté, the Customer (and/or its staff) must complete prior training. Only trained persons are authorized to use the device. The Customer remains responsible for compliance with this obligation.
11.7. Insurance: the Customer undertakes to subscribe and maintain insurance covering at least (a) professional civil liability; (b) damage, loss, theft and deterioration of the device. A certificate may be required before delivery.
11.8. Ownership – prohibitions: the device remains the exclusive property of Dépil Beauté. Any intervention by unauthorized third parties, modification, non-compliant opening, or non-compliant use is prohibited.
11.9. Maintenance – servicing – repairs: the Customer provides routine maintenance. Any repair required due to misuse, lack of maintenance, overvoltage, drop, impact, unauthorized intervention, or non-compliant use will be billed to the Customer. In particular, the following are considered non-compliant use: use of consumables or accessories not purchased from Dépil Beauté (or not authorized in writing), as well as any settings or protocols contrary to the manufacturer’s and/or Dépil Beauté’s recommendations.
11.10. Incoming/outgoing inspection report: an incoming inspection report is drawn up upon delivery/making available (serial number, accessories, condition, photos). An outgoing inspection report is drawn up upon return. Any anomaly, missing accessory, damage or refurbishment is billable and may be deducted from the security deposit.
11.11. Return – deadline, transport and packaging: at the end of the rental (or in case of termination), the Customer shall return the device in good working condition with all accessories within a maximum of seven (7) business days from the end of the agreement or the agreed notification date for return. Unless otherwise stated, organization and cost of return transport are borne by the Customer. The device must be returned in its original transport case/packaging supplied at delivery. Any damage due to unsuitable packaging may be charged to the Customer.
11.12. Late return – immobilization fee: in case of late return, Dépil Beauté may invoice automatically an immobilization fee equal to 1/30 of the monthly rent per day of delay, with a minimum of EUR 50 per day, without prejudice to other rights (recovery, costs, damages).
11.13. Purchase option: where a purchase option is provided, its terms (price, conditions, possible deduction of rents) are defined in the agreement or by separate written agreement at the time the option is exercised.
11.14. Non-payment: in case of non-payment when due and after a formal notice remaining ineffective for eight (8) days (unless a different period is set in the agreement), Dépil Beauté may (a) suspend making the device available; (b) demand immediate payment of sums due and/or remaining due under the agreement; (c) retain all or part of the security deposit; (d) require immediate return of the device, with transport/refurbishment costs borne by the Customer; (e) initiate any recovery proceedings in accordance with Article 15.

Article 12 – Commercial warranty and after-sales service (B2B)
12.1. For any after-sales/warranty request, the Customer must provide proof of purchase (invoice) and, where applicable, the serial number.
12.2. The duration and scope of the commercial warranty are those stated on the product sheet, the quotation or the invoice.
12.3. The warranty does not cover in particular: misuse, failure to follow the manual, lack of maintenance, absence of periodic servicing, non-compliant installation; impact, drop, damage due to overvoltage or unsuitable environment; modifications, repairs by an unauthorized third party; wear parts and consumables, except for recognized manufacturing defects; transport damage not reported under Article 8. The Customer acknowledges that compliance with maintenance operations (cleaning, preventive maintenance, periodic checks, replacement of wear parts, conditions of use and storage) conditions the safety, performance and longevity of devices; therefore, lack of maintenance or non-compliant maintenance may result in total or partial loss of warranty and/or reclassification of the intervention as billable outside warranty.
12.4. If covered, Dépil Beauté decides whether to repair or replace the defective part. Downtime, operating losses and indirect damages are not covered (Article 16).

Article 13 – Resale, assignment, transfer to a third party (warranty and after-sales)
13.1. Products are intended for the Customer’s professional use. In case of resale, assignment, making available or transfer to a third party, Dépil Beauté has no contractual obligation towards such third party.
13.2. Unless otherwise agreed in writing, any commercial warranty, warranty extension, preferential after-sales terms and/or benefits associated with the sale are strictly personal to the first buyer (invoiced Customer) and non-transferable. Any after-sales request under a commercial warranty must be submitted by the original Customer, based on the original invoice, serial number and traceability information.
13.3. In case of resale/assignment, Dépil Beauté reserves the right to (a) refuse any warranty intervention if traceability (invoice, serial number, history) is incomplete; (b) condition any intervention on a prior inspection and/or bringing into compliance (consumables, parts, settings, maintenance); (c) bill any intervention outside warranty according to the current rate.
13.4. Dépil Beauté is not responsible for damages, losses or non-conformities resulting from resale/assignment, use by an untrained third party, non-compliant consumables, insufficient maintenance or unauthorized modifications.

Article 14 – Retention of title (sale)
14.1. Products remain the property of Dépil Beauté until full payment (principal, interest, costs).
14.2. Risk transfers to the Customer in accordance with Article 7. The Customer undertakes to inform any third party of the retention of title if necessary.

Article 15 – Late payment, interest and costs (B2B)
15.1. This article applies to any amount due to Dépil Beauté, including under a rental agreement (rents, penalties, refurbishment, missing accessories, etc.).
15.2. In case of late payment, late-payment interest is due automatically from the due date, as well as a minimum fixed compensation of EUR 40 for recovery costs, without prejudice to reasonable and justified recovery costs (lawyer, bailiff, etc.).
15.3. In case of default, Dépil Beauté may suspend any ongoing delivery/service/making available, without prejudice to its other rights.
15.4. Partial payments are applied first to interest and costs, then to principal.

Article 16 – Liability
16.1. Dépil Beauté shall not, under any circumstances, be held liable for damages, losses, breakdowns, insufficient results, incidents or prejudice (direct or indirect) resulting from misuse, non-compliant use, lack of maintenance, unsuitable settings, non-compliant installation, unauthorized intervention, or failure to comply with manuals, protocols, safety instructions and recommendations. This includes in particular the use of devices, equipment, accessories and consumables, including where non-compliant/not recommended or non–Dépil Beauté consumables/accessories are used, or where the device is used by a person who is not trained or not authorized. Dépil Beauté shall not be held liable for damages, losses, breakdowns, insufficient results, incidents or prejudice linked to lack of maintenance, maintenance not carried out, incomplete or non-compliant maintenance, or failure to comply with maintenance frequencies recommended by the manufacturer and/or Dépil Beauté.
16.2. The Customer remains solely responsible for the aesthetic acts carried out with the products and/or devices (including a rented device) and for ensuring its practices comply with applicable rules. Dépil Beauté cannot be held liable for damage caused to third parties resulting from non-compliant use, lack of training, or a breach by the Customer of its obligations.
16.3. To the extent permitted by applicable law, Dépil Beauté’s total liability, on any basis, is limited to the amount actually paid (excl. VAT) by the Customer for the product/service giving rise to the damage.
16.4. Excluded, to the extent legally permitted: loss of profits, loss of turnover, loss of customers, commercial loss, indirect or consequential damages, except in case of fraud or gross misconduct.

Article 17 – Force majeure
17.1. Dépil Beauté is not liable in case of force majeure, including in particular (without limitation): pandemic/epidemic, lockdown, quarantine, sanitary restrictions, travel bans or limitations, administrative closure, government measures, requisitions, strikes, shortages, supplier unavailability, carrier delays, fire, flood, cyberattack, power or internet outage. Performance of affected obligations is suspended for the duration of the force majeure event, without compensation or penalty.
17.2. In case of force majeure: (a) delivery, installation, commissioning, after-sales and service performance deadlines are automatically extended; (b) if performance becomes impossible, Dépil Beauté may propose a postponement, a reasonable alternative solution, or cancellation of the unperformed service with reimbursement of amounts paid for the unperformed part only; (c) for training, Dépil Beauté may propose rescheduling or remote delivery where possible; (d) for rentals, rents remain due as long as the device remains made available to the Customer, unless a written suspension/adjustment agreement is concluded on a case-by-case basis.

Article 18 – Personal data and cookies
18.1. Dépil Beauté processes personal data in accordance with its Privacy Policy and Cookie Policy available on the Website.
18.2. Dépil Beauté uses cookies and similar technologies to ensure the Website functions properly, improve user experience and, where applicable, measure audience and performance. During the first visit (and thereafter depending on chosen settings), the user may manage preferences via the Website’s cookie management module. Some features may be limited if certain cookies are refused.

Article 19 – Intellectual property
19.1. Website content (texts, visuals, logos, trademarks, sheets, training materials) is protected. Any reproduction/use without written authorization is prohibited.

Article 20 – Amendment of the GTC
20.1. Dépil Beauté may amend the GTC. The applicable GTC are those in force on the date of the order / registration / signature of the quotation or agreement.

Article 21 – Applicable law and jurisdiction (Belgium / EU)
21.1. Applicable law: the GTC, and any agreement concluded with Dépil Beauté, are governed by Belgian law.
21.2. Jurisdiction: any dispute relating to the validity, interpretation, performance or termination of the GTC and/or agreements concluded with Dépil Beauté falls under the exclusive jurisdiction of the courts of the judicial district of Nivelles (Belgium).
21.3. This clause applies to the extent permitted by applicable European and international rules on jurisdiction. For B2B relations, the Customer acknowledges accepting this clause.